What is the status of my order?
An email confirming your order and shipment will be sent to the email address provided. Once your order is on its way, you'll receive a shipping notification via email. If you're having trouble finding your order confirmation email or tracking your order, don't hesitate to email us at [email protected]
Can I cancel or change my order?
We process orders very quickly in order to ensure the fastest delivery possible. If your order has not started processing, we will do our best to accommodate all update requests. Once your order has gone into a processing queue with our warehouse, we cannot make any changes.
Please check all information very carefully before placing your order. If you discover a mistake, please contact us ASAP. If we are unable to make the change you can always send the item(s) back within 30 days of purchase (U.S. only). See our Returns & Exchanges policy.
How long does shipping take?
Each item we ship may have different delivery times. This is because some products are packaged and shipped separately. The delivery times of the shipping methods we offer are estimates provided by the carriers.
U.S. Orders
Shipments are Monday through Friday. We do not ship Saturdays, Sundays or Holidays observed in the U.S.
Orders are typically processed in 1 - 5 business days. Then you should add shipping times on top of that. U.S. shipments 3-5 business days via USPS and 3-8 business days via FedEx SmartPost.
Once your order leaves our warehouse, standard shipping takes 3 - 8 business days for delivery on domestic orders. Shipping rates displayed at checkout are estimated.
Orders shipping to Hawaii, Alaska, Puerto Rico, military base APO/FPO will take additional time. Transit time varies by location, so please refer to your tracking number when you receive it.
Please check your shipping address for accuracy. We ship via a variety of carriers, please check the tracking number for the best estimate of delivery dates.
My order is being Returned to Sender?
U.S. Orders
If your parcel is being returned to sender for any reason including an address that is considered insufficient by the courier, our customer support team may reach out to you to confirm a new address once the item arrives back at our warehouse. If we are able to make contact we will re-ship your item(s), if not you will be refunded for the purchase price of the products minus the shipping cost. Email us at [email protected] if you have any questions! We're here to help.
Please note: When an order is sent back to our warehouse, the carrier will send the item back via the slowest and cheapest shipping method to incur the least amount of cost. This typically results in longer return transit times and may affect your refund period.
Incorrect Address
If the shipping address on your order is incorrect or incomplete, please note that we cannot change the delivery address after an order has been shipped. If the item is undeliverable, once its returned to us we can process a replacement order (U.S. only).